Shipping policy

Shipping Policy

Camille Delcourt ships orders to customers in multiple countries.

Available shipping methods and applicable shipping charges are displayed during checkout based on your destination and order.

Processing Time

Orders are generally processed within 1–3 business days.

During periods of high demand, promotional events, holidays, or final stock releases, processing may take slightly longer.

International delivery generally takes approximately 5–15 business days after dispatch.

Delivery times are estimates only and may vary depending on:

Shipping charges are calculated and displayed before you complete your order.

For promotional items offered free of charge, customers pay only the applicable shipping charge shown at checkout.

Where tracking is available, tracking information will be sent after the order has been dispatched.

Tracking updates may take several days to appear after shipment.

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Where these charges are not collected during checkout, the recipient may be responsible for them.

Camille Delcourt does not control customs charges imposed by local authorities.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact support@camilledelcourt.com as quickly as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

If tracking indicates that your package has not arrived within a reasonable period, contact:

We will review the shipment and work with the carrier where appropriate.

If tracking shows your order as delivered but you cannot locate it:

If your order arrives damaged, contact us and include your order number and clear photos of the product and packaging.

Email: support@camilledelcourt.com